ISO10002:2004

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ISO Standards: ISO10002:2004



Standard Number ISO10002:2004
Standard Title Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Published On 05/08/04
Approx Page Count 34
Standard Description Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents,
Cross Ref ISO9000:2000, ISO9001:2000, ISO9004:2000, ISO19011:2002, ISO/IEC Guide 71:2001
Replaces the Following : BS8600:1999
Replacement Note
Replacement
Replacement Note 1
Original Committee SVS/8
ISB Number 058044207 1
Other Equivalent ISO10002:2004


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