EN14012:2003

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EN Standards: EN14012:2003



Standard No EN14012:2003
Title of Standard Postal services. Quality of service. Measurement of complaints and redress procedures
ISBN 058041487 6
Date of Publication 03/04/03
Approx Pages 36
Description Postal services, Communication industry, Quality auditing, Quality control, Management techniques, Consumer-supplier relations
Cross references ENISO 9000, ISO 9000:2000, ENISO 19011, ISO 19011:2002, UPU Letter Post Manual
International Equiv (If Applicable ) EN14012:2003
Replaces Standards :
Replacement Notes
Now Replaced By
Replaced by Notes
Committee Ref SVS/4


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